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Topic:

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Issue:

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Category:

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Title:

An Analysis of Negative One-star Patient Reviews and Complaints for Pediatric Orthopaedic Surgeons throughout the United States: A Retrospective Study

Author:

Hitchman, Kyle J. BS; Baumann, Anthony N. DPT; Glasgow, Wyatt R. BS; Rivera, Karla G. MS; Anastasio, Albert T. MD; Walley, Kempland C. MD; Baldwin, Keith D. MD, MSPT, MPH

Journal:

Journal of Pediatric Orthopaedics

Date:

February 2024

Reference:

44(2): p 129-134, DOI: 10.1097/BPO.0000000000002571

Level Of Evidence:

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# of Patients:

354 one-star reviews, totaling 700 complaints

Study Type:

Retrospective study

Location:

United States, analyzed based on regions defined by the Association of American Medical Colleges

Summary:

This study investigates one-star patient reviews of pediatric orthopaedic surgeons, classifying complaints to identify areas contributing to lower patient satisfaction

Methods:

One-star reviews and comments were collected from various state-based regions across the U.S., with reviews categorized into surgical and nonsurgical complaints. Specific complaint themes were analyzed for common trends and statistical significance.

Exclusions:

Not specified

Results:

Nonsurgical patients (68.7%) had more complaints about time spent with the physician, wait time, and bedside manner. Surgical patients (31.3%) were more likely to mention disagreements with the physician’s plan and uncontrolled pain. Bedside manner was the most common complaint across all reviews, with significant differences between surgical and nonsurgical patients regarding the reasons for dissatisfaction.

Conclusions:

One-star reviews predominantly referenced interpersonal factors, such as bedside manner, and nonsurgical patients were more critical of the physician's time and communication. Surgical patients, although fewer in number, were more likely to complain about the physician's decisions and pain management.

Relevance:

Limitations:

Perspective:

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